Warranties:
Our products are supplied with a warranty on any manufacturing defects for 12 months from the date of purchase from an authorised retailer. All warranty claims must be accompanied by an original proof of purchase, as the purchase date, product details and purchase location must be verified.
While we can’t cover for scratches or accidental damage, all manufacturing faults are covered. Shattered, fractured, or scratched lenses are not covered. Damage not associated with normal wear, such as pressure breaks, excessive heat, intentional bending, abuse or general misuse is also not covered. Unfortunately, damage, fault or wear and tear to product packaging, including the protective case, is not covered under this warranty. However, where a product is replaced due to manufacturing fault, new packaging will be issued as part of the warranty claim.
We also recommend that your glasses are properly maintained in order to prevent any damage not covered by this warranty. To maximise the life of your product, please be sure to keep your product in its case, do not drop your product, do not subject your product to water or chemicals, and ensure your product is not left in an environment where temperatures may exceed 50 degrees celsius (such as a hot car). Any damage caused through such situations will not be covered under this warranty.
Returns:
We offer a 30 days no questions asked return policy on eligible purchases. To be eligible your purchase must be unworn and in its original condition. Product packaging must be returned in full and not be damaged in any way. Eligible purchases must be shipped within 30 days of delivery and returns delivered outside of this window will be deemed ineligible. Please contact us at orders@mrholloway.com to return your product.
We process all returns within 7 business days and you will receive an email when your refund has been issued. Please note all international sales are final; we do not accept returns outside of Australia.